fbjl Casino – Privacy Policy

1. Scope and Application

This Privacy Policy ("Policy") applies to all personal data collected, processed, stored, or transmitted by fbjl Casino ("fbjl," "we," "us," "the Platform") in connection with the operation of the fbjl Casino website at fbjl.club and all related gaming services, mobile-optimised features, customer support channels, and promotional communications.

This Policy should be read in conjunction with fbjl Casino's Terms and Conditions and Responsible Gaming Policy. By registering an account on fbjl Casino or by continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood how fbjl Casino processes your personal data as described herein.

fbjl Casino acts as a Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. As a PAGCOR-regulated operator, fbjl Casino is further subject to PAGCOR's data governance and reporting obligations, which may require certain disclosures of player data to the regulatory authority.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create an fbjl Casino account, we collect information necessary to establish and verify your identity in accordance with PAGCOR's Know Your Customer (KYC) requirements. This includes:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are aged 21 or above)
• Philippine residential address
• Registered mobile number (Philippine mobile number format)
• Email address
• Government-issued ID type and ID number (e.g., PhilSys ID, Passport, Driver's License, UMID)
• Scanned or photographed copies of identity documents where required for KYC verification

2.2 Financial Data

To facilitate deposits and withdrawals in Philippine Peso, fbjl Casino collects the following financial data:

• GCash-registered mobile number (used solely for transaction processing; we do not store full GCash credentials)
• PayMaya account identifier where applicable
• Bank account name and account number for bank transfer withdrawals (BPI, BDO, Metrobank, UnionBank)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used
• Source of funds documentation where required by anti-money laundering obligations

2.3 Gaming and Behavioural Data

fbjl Casino records your gameplay activity on the platform. This includes game selections, wager amounts and frequencies, win and loss data, session duration and timing, bonus activity, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests). This data is used for regulatory reporting, responsible gaming monitoring, and platform improvement purposes.

2.4 Technical and Device Data

When you access fbjl Casino, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, and the pages you visit on fbjl Casino and the sequence in which you visit them.

3. How We Collect Your Data

fbjl Casino collects personal data through the following means:

• Directly from you — through account registration forms, KYC document upload, customer support interactions, and responsible gaming tool requests
• Automatically — through server logs, cookies, and tracking technologies when you access or interact with the fbjl Casino platform
• From payment providers — GCash, PayMaya, and banking partners transmit transaction confirmation data to fbjl Casino to reconcile deposits and withdrawals
• From identity verification services — where fbjl Casino uses third-party KYC providers to cross-reference submitted identification documents against authoritative Philippine government data sources
• From PAGCOR — in circumstances where regulatory information sharing is required under fbjl Casino's operating licence

4. Purposes for Processing Personal Data

fbjl Casino processes your personal data for the following purposes:

• Registering and maintaining your fbjl Casino account
• Verifying your identity and age (21+) in compliance with PAGCOR KYC requirements
• Processing deposits and withdrawals in Philippine Peso through your chosen payment method
• Providing customer support services and resolving account disputes
• Detecting and preventing fraud, money laundering, and other prohibited activities under Philippine law
• Complying with PAGCOR's regulatory reporting and audit obligations
• Monitoring responsible gaming tool usage and enforcing self-exclusion requests
• Improving fbjl Casino's platform, game library, and user experience through aggregated analytics
• Sending transactional communications including deposit confirmations, withdrawal notifications, and security alerts
• Sending promotional communications where you have consented or where fbjl Casino has a legitimate interest, subject to your right to opt out

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, fbjl Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to fulfil our obligations to you as an fbjl Casino account holder, including account management, game access, and payment processing
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where our interests are not overridden by your data protection rights
• Consent: Processing for direct marketing communications and the use of non-essential cookies, where your consent has been obtained and may be withdrawn at any time

6. Disclosure of Personal Data to Third Parties

6.1 Regulatory Disclosures

As a PAGCOR-licensed operator, fbjl Casino is required to disclose certain player data to PAGCOR upon request or as part of regular regulatory reporting. We may also be required to disclose player data to the Anti-Money Laundering Council (AMLC) of the Philippines in connection with our obligations under the Anti-Money Laundering Act. These disclosures are mandatory and cannot be withheld.

6.2 Service Providers

fbjl Casino engages third-party service providers who process personal data on our behalf under contractual data processing agreements. These include payment processors (GCash, PayMaya, and banking partners), KYC and identity verification service providers, cloud infrastructure and data hosting providers, customer support platform providers, and gaming software licensors. All such providers are contractually required to process your data only as instructed by fbjl Casino and to maintain appropriate security standards.

6.3 No Sale of Data

fbjl Casino does not sell, rent, barter, or otherwise transfer your personal data to third parties for their independent marketing or commercial purposes. Any data sharing with third parties is limited strictly to what is necessary for fbjl Casino to operate its regulated gaming platform and comply with Philippine law.

7. Data Retention

fbjl Casino retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law and PAGCOR regulations. In general, the following retention principles apply:

• Account registration data and KYC documents are retained for a minimum of five (5) years from account closure, in compliance with PAGCOR licensing requirements and the Anti-Money Laundering Act
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction
• Gaming and gameplay records are retained for a minimum of three (3) years from the date of the relevant gaming session
• Responsible gaming records, including self-exclusion logs, are retained for a minimum of five (5) years from the date of the request

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of your identity.

8. Data Security Measures

fbjl Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fbjl Casino's servers
• AES-256 encryption for personal data stored in fbjl Casino's databases
• Multi-factor authentication for account access, including OTP verification via registered Philippine mobile number
• Device and IP-based login monitoring with automated alerts for suspicious access patterns
• Role-based access controls limiting fbjl Casino employee access to personal data to those with a documented operational need
• Regular third-party security audits and penetration testing of fbjl Casino's platform infrastructure
• Incident response procedures and mandatory breach notification protocols in accordance with NPC guidelines

Despite these measures, no system is completely impenetrable. In the event of a personal data breach that is likely to result in harm to you, fbjl Casino will notify you and the National Privacy Commission (NPC) within the timeframes prescribed by the Data Privacy Act of 2012 and its implementing rules.

9. Cookies and Tracking Technologies

fbjl Casino uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device that help us operate the platform effectively, remember your session, and understand how players use fbjl Casino.

9.1 Essential Cookies

These cookies are strictly necessary for fbjl Casino to function. They maintain your login session, ensure secure authentication, and enable core platform features. Essential cookies cannot be disabled without significantly affecting your ability to use fbjl Casino.

9.2 Analytics Cookies

fbjl Casino uses analytics cookies to understand aggregate player behaviour, identify technical issues, and improve the platform experience. Analytics data is processed in aggregated, anonymised form and is not used to identify individual players for marketing purposes.

9.3 Managing Cookies

You may configure your browser to block or delete cookies. Note that disabling essential cookies will impair your ability to log in to and use fbjl Casino. Browser-level cookie management instructions are typically available in your browser's settings or help documentation.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fbjl Casino:

• Right to be informed: The right to know how your personal data is being collected and processed, as described in this Policy
• Right of access: The right to request a copy of the personal data fbjl Casino holds about you
• Right to rectification: The right to request correction of inaccurate or incomplete personal data
• Right to erasure: The right to request deletion of your personal data, subject to fbjl Casino's regulatory retention obligations
• Right to object: The right to object to the processing of your personal data for direct marketing purposes
• Right to data portability: The right to receive your personal data in a structured, commonly used format
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe fbjl Casino has violated your data privacy rights

To exercise any of the above rights, please contact fbjl Casino's Data Privacy Officer using the contact details in Section 14 of this Policy. We will respond to valid requests within thirty (30) calendar days, subject to identity verification and applicable legal constraints on data deletion.

11. Children's Privacy

fbjl Casino is strictly prohibited from processing the personal data of any individual below the age of 21 years. We do not knowingly collect personal data from minors. If fbjl Casino becomes aware that personal data of an individual below the age of 21 has been collected, we will immediately suspend the relevant account and delete the associated personal data, except where retention is required for regulatory or legal reasons. If you believe that a minor has registered an account on fbjl Casino, please notify us immediately at [email protected].

12. Cross-Border Data Transfers

fbjl Casino's primary data processing infrastructure is located within or proximate to the Philippines. Where it is necessary to transfer your personal data to service providers or infrastructure located outside the Philippines — for example, to cloud hosting providers operating regional data centres in Southeast Asia — such transfers will only take place where fbjl Casino has implemented appropriate safeguards in accordance with the Data Privacy Act of 2012 and NPC guidance on cross-border data transfers. These safeguards may include contractual standard clauses, binding corporate rules, or equivalent data protection standards recognised by the NPC.

13. Changes to This Privacy Policy

fbjl Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via a notice on the fbjl Casino website and, where practicable, by notification to your registered email address or Philippine mobile number. The "Last updated" date at the top of this Policy will be revised each time a material change is made. Continued use of fbjl Casino following the effective date of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact and Data Privacy Officer

If you have questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by fbjl Casino, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Registered Name]
• Response time: Within 30 calendar days of receipt of a verified request
• Support hours: 24 hours a day, 7 days a week

If your concern relates to a possible data breach or an urgent data privacy matter, please mark your communication accordingly and fbjl Casino will prioritise your request in accordance with our incident response procedures.

Players who are unsatisfied with fbjl Casino's response to a data privacy concern have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines through NPC's official complaint channels.